Privacy Policy

This Privacy Policy explains how PT Surya Pertiwi Tbk ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our website (Shop.suryapertiwi.co.id) and any related services (the "Service"). By accessing or using the Service, you agree to the terms outlined in this policy.

Section 1. Information We Collect
We collect personal information that you voluntarily provide when interacting with our site. This may include:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely by third-party payment providers)
• Order history
• Account login information (if you create an account)

We may also collect non-personal data such as:

• Browser type
• Device information
• IP address
• Pages visited and time spent on the site

Section 2. How We Use Your Information
We use your information to:

• Process and fulfill your orders
• Communicate with you about your purchases
• Respond to customer service inquiries
• Improve our website and services
• Send promotional emails (with your consent)
• Prevent fraudulent transactions and protect our platform

Section 3. Sharing of Personal Information
We do not sell your personal information. We may share your data with:
Process and fulfill your orders

• Trusted third-party service providers (e.g. payment gateways, logistics partners)
• Government or regulatory authorities if legally required
• Our affiliates or business partners for customer support and service delivery
• These parties are required to keep your information confidential and use it only for the intended purpose.

Section 4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described in this policy or as required by law. When no longer needed, your data will be securely deleted or anonymized.

Section 5. Cookies and Tracking Technologies
We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Section 6. Your Rights
You have the right to:

• Access, correct, or delete your personal information
• Withdraw your consent at any time (e.g. unsubscribe from marketing emails)
• Request a copy of your personal data held by us

To exercise these rights, please contact us at the details provided below.

Section 7. Data Security
We implement reasonable safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

Section 8. Children’s Privacy
Our website is not intended for children under 13 years old. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately.

Section 9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." Continued use of our Service after changes means you accept the updated terms.

Section 10. Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at sales@suryapertiwi.co.id or contact us at +62 21 29298686. Thank you for trusting PT Surya Pertiwi Tbk.